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California State University
Student Evaluation of Services to Students with Disabilities
2003-04

Systemwide Summary of Student Information Submitted




Background Information:




Your disability is:


1579		Permanent 92%
139		Temporary 8%
1718		Total Responses

Class level you entered the CSU campus at:


568		Freshman student 32%
1025		Transfer student 58%
182		Graduate student 10%
1775		Total responses

Gender:


1168		Female 66%
614		Male 34%
1782		Total

Age Range:


303		17 - 20		17%
452		21 - 24		25%
184		25 - 28		10%
95		29 - 30		5%
87		31 - 35		5%
662		Over 35		37%
1783		Total

Ethnic identity:


132		African American 7%
26		American Indian/Alaskan Native 1%
80		Asian American 5%
203		Chicano, Mexican American, Mexican 12%
74		Other Latino 4%
33		Filipino 2%
11		Pacific Islander 1%
1002		White non-Hispanic 57%
201		Other 11%
1762		Total responses

Current Class Standing:


104		First Year Freshman 6%
172		Sophomore 10%
449		Junior 25%
635		Senior 36%
376		Graduate 21%
43		Other 2%
1779		Total responses

Nature of your disability:


111		Communication disability 5%
157		Deafness 6%
846		Learning disability 35%
440		Mobility limitation 18%
137		Visual limitation 6%
309		Psychological 13%
441		Other 18%
2441		Total responses

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Frequency of Your Use of Services
Please mark the frequency with which you use the services you noted below. Mark only those which you use.

1 = daily use
2 = weekly use
3 = once per quarter/semester
4 = more than once per quarter/semester
5 = once per academic year


Frequency

a. Access to adaptive technologies:


188		Daily use 17%
217		weekly use 19%
148		once per quarter/semester 13%
262		more than once per quarter/semester 23%
315		once per academic year 28%
1130		Total responses

b. Computer lab accessibility:


258		Daily use 22%
287		weekly use 24%
139		once per quarter/semester 12%
237		more than once per quarter/semester 20%
270		once per academic year 23%
1191		Total responses

c. Disability related counseling:


42		Daily use 3%
108		weekly use 8%
390		once per quarter/semester 30%
383		more than once per quarter/semester 30%
374		once per academic year 29%
1297		Total responses

d. Electronic texts:


130		Daily use 14%
98		weekly use 11%
107		once per quarter/semester 12%
110		more than once per quarter/semester 12%
459		once per academic year 51%
904		Total responses

e. Liaison with campus and community agencies:


54		Daily use 6%
86		weekly use 9%
213		once per quarter/semester 22%
207		more than once per quarter/semester 21%
410		once per academic year 42%
970		Total responses

f. Manual or oral language interpreter:


70		Daily use 10%
34		weekly use 5%
37		once per quarter/semester 5%
46		more than once per quarter/semester 7%
520		once per academic year 74%
707		Total responses

g. Note-takers:


230		Daily use 25%
115		weekly use 12%
86		once per quarter/semester 9%
102		more than once per quarter/semester 11%
388		once per academic year 42%
921		Total responses

h. On-campus mobility assistance:


98		Daily use 13%
46		weekly use 6%
48		once per quarter/semester 7%
77		more than once per quarter/semester 11%
461		once per academic year 63%
730		Total responses

i. Readers:


60		Daily use 9%
39		weekly use 6%
43		once per quarter/semester 7%
51		more than once per quarter/semester 8%
451		once per academic year 70%
644		Total responses

j. Real-time captioning/transcription:


61		Daily use 10%
29		weekly use 5%
40		once per quarter/semester 6%
52		more than once per quarter/semester 8%
445		once per academic year 71%
627		Total responses

k. Registration assistance:


90		Daily use 9%
40		weekly use 4%
421		once per quarter/semester 40%
199		more than once per quarter/semester 19%
291		once per academic year 28%
1041		Total responses

l. Special parking:


303		Daily use 38%
45		weekly use 6%
42		once per quarter/semester 5%
30		more than once per quarter/semester 4%
384		once per academic year 48%
804		Total responses

m. Staff consultation with faculty:


38		Daily use 4%
83		weekly use 9%
231		once per quarter/semester 26%
209		more than once per quarter/semester 23%
330		once per academic year 37%
891		Total responses

n. Supplemental and specialized orientation:


27		Daily use 4%
36		weekly use 5%
137		once per quarter/semester 20%
87		more than once per quarter/semester 12%
413		once per academic year 59%
700		Total responses

o. Testing for learning disabilities:


47		Daily use 6%
86		weekly use 10%
127		once per quarter/semester 15%
146		more than once per quarter/semester 17%
447		once per academic year 52%
853		Total responses

p. Test-taking assistance:


55		Daily use 5%
176		weekly use 17%
173		once per quarter/semester 17%
328		more than once per quarter/semester 32%
292		once per academic year 29%
1024		Total responses

q. Tutorial assistance:


79		Daily use 10%
139		weekly use 17%
114		once per quarter/semester 14%
155		more than once per quarter/semester 19%
339		once per academic year 41%
826		Total responses

r. Transcription assistance (i.e. tape, Braille):


63		Daily use 10%
53		weekly use 9%
48		once per quarter/semester 8%
47		more than once per quarter/semester 8%
407		once per academic year 66%
618		Total responses

s. Web accessibility:


260		Daily use 31%
140		weekly use 17%
93		once per quarter/semester 11%
91		more than once per quarter/semester 11%
252		once per academic year 30%
836		Total responses

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Specific Services You Have Used:
Please rate only those services you have personally used based on availability. Please use the rating provided.

1 = Excellent
2 = Good
3 = Average
4 = Below Average
5 = Poor


Availability

a. Access to adaptive technologies:


344		Excellent 40%
277		Good 32%
161		Average 19%
33		Below average 4%
46		Poor 5%
861		Total responses

b. Computer lab accessibility:


469		Excellent 47%
285		Good 29%
146		Average 15%
55		Below average 6%
42		Poor 4%
997		Total responses

c. Disability related counseling:


534		Excellent 50%
283		Good 26%
141		Average 13%
59		Below average 6%
55		Poor 5%
1072		Total responses

d. Electronic texts:


201		Excellent 33%
171		Good 28%
145		Average 24%
28		Below average 5%
59		Poor 10%
604		Total responses

e. Liaison with campus and community agencies:


257		Excellent 37%
197		Good 28%
137		Average 20%
55		Below average 8%
56		Poor 8%
702		Total responses

f. Manual or oral language interpreter:


163		Excellent 36%
120		Good 26%
95		Average 21%
26		Below average 6%
53		Poor 12%
457		Total responses

g. Note-takers:


267		Excellent 37%
208		Good 29%
133		Average 18%
47		Below average 6%
70		Poor 10%
725		Total responses

h. On-campus mobility assistance:


200		Excellent 36%
127		Good 23%
101		Average 18%
36		Below average 7%
89		Poor 16%
553		Total responses

i. Readers:


148		Excellent 33%
108		Good 24%
118		Average 26%
24		Below average 5%
51		Poor 11%
449		Total responses

j. Real-time captioning/transcription:


147		Excellent 34%
103		Good 24%
106		Average 25%
17		Below average 4%
54		Poor 13%
427		Total responses

k. Registration assistance:


518		Excellent 58%
207		Good 23%
95		Average 11%
35		Below average 4%
44		Poor 5%
899		Total responses

l. Special parking:


250		Excellent 40%
113		Good 18%
130		Average 21%
44		Below average 7%
91		Poor 14%
628		Total responses

m. Staff consultation with faculty:


342		Excellent 47%
168		Good 23%
121		Average 17%
48		Below average 7%
48		Poor 7%
727		Total responses

n. Supplemental and specialized orientation:


190		Excellent 37%
139		Good 27%
110		Average 22%
25		Below average 5%
45		Poor 9%
509		Total responses

o. Testing for learning disabilities:


314		Excellent 45%
151		Good 21%
127		Average 18%
42		Below average 6%
69		Poor 10%
703		Total responses

p. Test-taking assistance:


407		Excellent 47%
235		Good 27%
137		Average 16%
39		Below average 4%
50		Poor 6%
868		Total responses

q. Tutorial assistance:


245		Excellent 37%
168		Good 25%
141		Average 21%
32		Below average 5%
74		Poor 11%
660		Total responses

r. Transcription assistance (i.e. tape, Braille):


149		Excellent 33%
111		Good 25%
102		Average 23%
26		Below average 6%
57		Poor 13%
445		Total responses

s. Web accessibility:


321		Excellent 48%
178		Good 27%
110		Average 17%
19		Below average 3%
37		Poor 6%
665		Total responses

---

Specific Services You Have Used:
Please rate only those services you have personally used based on effectiveness. Please use the rating provided.

1 = Excellent
2 = Good
3 = Average
4 = Below Average
5 = Poor


Effectiveness

a. Access to adaptive technologies:


292		Excellent 45%
184		Good 29%
111		Average 17%
28		Below average 4%
29		Poor 5%
644		Total responses

b. Computer lab accessibility:


407		Excellent 50%
236		Good 29%
120		Average 15%
23		Below average 3%
30		Poor 4%
816		Total responses

c. Disability related counseling:


466		Excellent 51%
245		Good 27%
113		Average 12%
30		Below average 3%
54		Poor 6%
908		Total responses

d. Electronic texts:


160		Excellent 38%
111		Good 26%
98		Average 23%
19		Below average 5%
34		Poor 8%
422		Total responses

e. Liaison with campus and community agencies:


190		Excellent 38%
149		Good 30%
90		Average 18%
29		Below average 6%
38		Poor 8%
496		Total responses

f. Manual or oral language interpreter:


114		Excellent 36%
90		Good 28%
65		Average 20%
23		Below average 7%
28		Poor 9%
320		Total responses

g. Note-takers:


216		Excellent 37%
171		Good 29%
120		Average 20%
29		Below average 5%
52		Poor 9%
588		Total responses

h. On-campus mobility assistance:


160		Excellent 39%
98		Good 24%
83		Average 20%
17		Below average 4%
50		Poor 12%
408		Total responses

i. Readers:


118		Excellent 37%
82		Good 25%
74		Average 23%
18		Below average 6%
31		Poor 10%
323		Total responses

j. Real-time captioning/transcription:


113		Excellent 37%
73		Good 24%
68		Average 22%
18		Below average 6%
32		Poor 11%
304		Total responses

k. Registration assistance:


451		Excellent 60%
157		Good 21%
92		Average 12%
24		Below average 3%
29		Poor 4%
753		Total responses

l. Special parking:


214		Excellent 41%
107		Good 21%
103		Average 20%
35		Below average 7%
58		Poor 11%
517		Total responses

m. Staff consultation with faculty:


256		Excellent 45%
142		Good 25%
95		Average 17%
42		Below average 7%
34		Poor 6%
569		Total responses

n. Supplemental and specialized orientation:


152		Excellent 39%
106		Good 27%
91		Average 23%
14		Below average 4%
28		Poor 7%
391		Total responses

o. Testing for learning disabilities:


259		Excellent 46%
135		Good 24%
90		Average 16%
29		Below average 5%
49		Poor 9%
562		Total responses

p. Test-taking assistance:


354		Excellent 50%
193		Good 27%
91		Average 13%
36		Below average 5%
35		Poor 5%
709		Total responses

q. Tutorial assistance:


195		Excellent 39%
153		Good 30%
92		Average 18%
27		Below average 5%
39		Poor 8%
506		Total responses

r. Transcription assistance (i.e. tape, Braille):


118		Excellent 36%
84		Good 26%
72		Average 22%
18		Below average 5%
36		Poor 11%
328		Total responses

s. Web accessibility:


263		Excellent 50%
129		Good 25%
78		Average 15%
18		Below average 3%
33		Poor 6%
521		Total responses

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Effectiveness of Services to Students with Disabilities:

Complete only those questions that apply to you. If the question does not apply to you leave the line blank.

1) Please rate the overall knowledge/skill level of the staff related to disability issues and accommodations:



684		Excellent 50%
449		Good 33%
155		Average 11%
39		Below Average 3%
51		Poor 4%
1378		Total responses

2) Please rate the availability of staff to meet your needs/accommodations:



659		Excellent 47%
466		Good 33%
164		Average 12%
65		Below Average 5%
38		Poor 3%
1392		Total responses

3) Please rate the courtesy level of the staff in your interactions with them:



856		Excellent 61%
348		Good 25%
127		Average 9%
27		Below Average 2%
37		Poor 3%
1395		Total responses

4) Please rate the confidentiality level of the staff related to handling your personal conversations, information, and records:



893		Excellent 65%
322		Good 23%
103		Average 7%
15		Below Average 1%
51		Poor 4%
1384		Total responses

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University Services to Students with Disabilities

1) Please rate the level of faculty integration of appropriate accommodations and instructional methods once you have identified your accommodation needs.



558		Excellent 43%
441		Good 34%
200		Average 16%
80		Below Average 6%
8		Poor 1%
1287		Total responses

2) Please rate how satisfied are you with student service departments on campus (other than disabled student services) regarding the accommodation of your disability when you seek to interact with them?



502		Excellent 40%
435		Good 35%
220		Average 18%
79		Below Average 6%
10		Poor 1%
1246		Total responses

3) Please rate the physical accessibility (i.e. architectural barriers) of your campus regarding your disability accommodation needs?



348		Excellent 37%
297		Good 32%
206		Average 22%
66		Below Average 7%
19		Poor 2%
936		Total responses

4) Please rate your overall satisfaction with the campus and its performance in seeking to accommodate your disability needs?



560		Excellent 42%
491		Good 37%
184		Average 14%
84		Below Average 6%
1319		Total responses

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Faculty & Staff Evaluation of Services: Systemwide Summary